• PHYSICAL ITEMS RETURNS POLICY

If you have purchased a physical item, such as a USB stick product or Car accessory and wish to return the item for a refund, please notify us within 14 days after delivery via email to [email protected] or though our support centre (you can click “Get Help” on any page). If you have found your product to be defective please let us know and we will give you the options for a replacement including sending you a new item at no additional cost. If you would like to exchange your product then please get in touch and we will do our best to help.

Return and Refund Conditions:

Return Address

Easymanuals
27 Old Gloucester Street
London
WC1N 3AX

The product should not be used. Once we have received the product, we will refund the order amount to the card you used when you made the purchase or your Paypal account.

• RETURN PROCESS

To start a return, you can contact us at [email protected] or raise a support ticket from any page. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

• DAMAGED AND WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

To return your product, you should contact us using our support centre.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

• EXCHANGES

We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at [email protected] or raise a support ticket.

• RESTOCKING FEE

We also offer a refund on physical goods. A support ticket should be raised if you want to return a physical product, refunds for goods that are found to be in perfect working order may be subject to a 25% re-stocking fee at our discretion.

• REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refund Period:

It takes 5-7 working days for the customer to receive a refund. We return the money to the customer’s card after receiving the goods.

Please note that we return the money immediately to the customer’s card after receiving the goods back. Still, their bank usually takes 5 -7 working days to process the refund and deposit it into the customer’s credit card account.

• DIGITAL DOWNLOADS RETURN POLICY

If you have purchased a digital item, such as and instant download and you have not downloaded the product we can refund you in full, simply raise a support ticket from any page or email us at [email protected].

If you have purchased a digital item and have downloaded it and feel the product is damaged or defective then please get in touch and we will send you alternative download links or discuss alternative product options. To do this raise a support ticket from any page or email us at [email protected]. Due to the product being digital and such none-returnable once downloaded any refund requests are approved at our discretion.

If you have purchased a digital product and have downloaded it and would like a refund, please contact us to discuss your options. Digital products that have been downloaded are none returnable but we have many alternative options and we can also issue a refund at our discretion.

• CUSTOM MADE OEM FACTORY MANUALS SERVICE RETURN POLICY

If you have purchased a custom made workshop manual service then any refund request is at our discretion. This is a service and as such you are paying for our time to obtain and create the workshop manual direct from the manufacturer. Of course if you are not pay then please contact us and we will do our best to make it right and any refunds are given at our discretion.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet. please let us know by email at [email protected].

Address:

Easymanuals
27 Old Gloucester Street
London
WC1N 3AX
Phone: 0844 351 0252
Email: [email protected]