FAQ’s

Apple Mac Questions

Installing your manual on an apple mac
Will the manual work on my apple mac?

Download Questions

Download problems
Error message: “Unexpected end of archive” or download does not complete
Getting your download
How to download and install winrar
I have bought a download, but I want a DVD too, how do I get this?
I haven’t received my download link, where is it?
I want to upgrade my purchase to a pre-installed USB stick
I’ve downloaded my manual – now what?
My download has disappeared on my smartphone or tablet
My Downloaded Zip file will not extract properly, what do I do?
My PDF manual is a ZIP file and it will not extract

General Questions

Can you email me my manual?
Contact us
Getting your download
How do I pay for my manual?
How soon will I get my purchase?
I have bought a download, but I want a DVD too, how do I get this?
I haven’t received my download link, where is it?
I think my DVD is faulty, what do I do?
I want to upgrade my purchase to a pre-installed USB stick
I’ve downloaded my manual – now what?
I’ve lost my password, what do I do?
My Downloaded Zip file will not extract properly, what do I do?
Why am I not getting any emails?
Will the manual work on my Tablet or Smartphone?

Installation Questions

Error message: “Unexpected end of archive” or download does not complete
How to download and install winrar
Installing your manual on an apple mac
My PDF manual is a ZIP file and it will not extract
Remote support and installation
VMware Fusion and VirtualBox for Mac installation guide
Can you email me my manual?
Contact us
How do I pay for my manual?
How do I return an item or cancel my purchase?
How soon will I get my purchase?
I’ve lost my password, what do I do?
Why am I not getting any emails?

Smartphone & Tablet Questions

My download has disappeared on my smartphone or tablet
Will the manual work on my Tablet or Smartphone?

VMWare Fusion Questions

General pop-up box VMware errors
VMware Fusion and VirtualBox for Mac installation guide
VMWare Fusion error: could not open /dev/vmmon; no such file or directory

VMWare Player Questions

General pop-up box VMware errors
VMWare Player CPU error message
VMware Player for PC installation guide
VMware player Insufficient Permissions error
VMWare Player is showing a blank screen with no connection
Vmware Player is telling me my virtualisation is not turned on

Windows Questions

Will the manual work on my windows 10 or 8 PC?